We feel almost the same pride as you do when your server is up and running as it should with the applications you want. This is why we provide you with support for our gardens.
We promise to be able to help with our part, such as:
- Inaccessible Garden
- Investigating slow performance
- Checking on malfunctioning system-level software
Your responsibility, where we will guide you along and try to help our best, are things as:
- Software installation
- Own application configuration
It is possible to purchase increased availability (such as 24/7 with a one hour response time). Also, customers with Application Management can purchase increased availability and support plans tailored to their applications and needs.